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RETURNS & EXCHANGES

At PetCareRx.com, we are not happy unless you are 100% satisfied.

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We proudly stand behind all our products.

At PetCareRx.com, we are not happy unless you are 100% satisfied. You can return any product purchased from us within 30 days of the order date. In order to make the return process as smooth as possible, please read the following procedure carefully.

how to return an item

Note: Due to general health considerations, we regret that there can be no returns on vaccines or prescriptions. In addition, we are unable to accept returns for personalized products.
  • pet food returns

    Open or partially used pet food is not accepted for return or refund unless a problem exists with the quality of the product. As PetCareRx does not specifically fotrmulate for consistency of pet food, including odor (smell), color, taste or other factors related to the production of the food items, these factors would not be grounds for return of opened or partially used food products.

    PetCareRx will do our best to ensure customer satisfaction, so please contact us if you have any concerns about the product delivered to you. PetCareRx will accept returns within 30 days of the delivery date.
  • cancelling an order

    If for some reason you need to cancel an order, please call us toll free at 1-800-844- 1427 as soon as possible.

    If your order has yet to ship, we can cancel it free of charge, no questions asked.

    If your order has shipped before you call to cancel, you will need to request a return and your order will be subject to our return policy.

    To learn more about our return policy, see above.

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