You should email us at customerservice @petcarerx.com, or call us at (800) 844-1427. Please provide an explanation of why your product needs to be returned.
Return items using the address on the packing slip. If you no longer have the packing slip, please write your name, order number, address, return code and contact information on another piece of paper and attach it to the box. Anything you return should be either unopened or in otherwise new condition to ensure that you‘re eligible for a full refund.
We will contact you with details of your refund, once we receive and process the returned item. Please note that we refund shipping costs only if the return is the result of our error, and the entire order is returned. PetCareRx.com will only process returns and refunds for items purchased at PetCareRx.com.