The PetCareRx Guarantee

At, we are not happy unless you are 100% satisfied.
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Phone: 1-800-844-1427
Fax: 1-866-204-6773 *Please note: If you have an emergency situation, please contact your local veterinarian immediately.

52 Merton Avenue
Lynbrook, NY 11563


Talk to us through Live Chat , or email us at [email protected] or [email protected] for PetPlus related issues/inquiries.

Customer Service Hours

1-800-844-1427 MON-FRI: 9AM-6PM EST

PetCareRx has been operating as a licensed pharmacy since 1998. All prescription medications dispensed by PetCareRx have been approved by U.S. Food & Drug Administration. All products that are subject to approval by the U.S. Environmental Protection Agency, such as flea & tick powders, have been approved by the EPA. We honor and exceed all manufacturers' guarantees. We carry all major brand medications sold at your vet's office. We do not sell expired or foreign medications. At PetCareRx, we demand the best for our pets, and deliver the same to yours.

Our pharmacy is always under the supervision of professional licensed pharmacists, ensuring the safety and accuracy of your order according to pharmacy board guidelines. At PetCareRx we strive to exceed the safety and quality controls required by the pharmacy board. Your pet's medication is subject to a ten step verification process, ensuring that you receive exactly what your vet prescribes, every time.

Due to the large number of orders that we process, your medication is always fresh, with a minimal amount of time spent on the shelf. This helps to ensure that your pet's medications are always at their most effective. All medications are stored under strict environmental controls, ensuring optimal temperature and humidity for your pets medications.

If you purchased heartworm preventative from PetCareRx, and your pet contracted heartworm while on continuous use of the heartworm preventative on a monthly basis, you may be eligible for treatment reimbursement.

You must provide proof of a negative heartworm test completed within 9 months prior to you starting your medication purchased from PetCareRx.We will also need confirmation of current heartworm test showing positive results.Upon evaluation of your case, PetCareRx will reimburse for the cost of your pets treatment of heartworm.Reimbursement is limited up to $700.00 per pet.

If you purchased Flea and Tick treatment(Frontline, Advantage, K9 Advantix, Program, Capstar) from PetCareRx and you have somehow found indication that the treatment may have failed, then our guarantee will apply.

If your pet becomes infested with fleas and / or ticks while using flea and tick treatment, PetCareRx will work to provide a one-time alternative to resolve your issue, or refund you for the cost of the treatment you purchased.