The PetCareRx Guarantee

Our pharmacy is always under the supervision of professional licensed pharmacists, ensuring the safety and accuracy of your order according to pharmacy board guidelines. At PetCareRx we strive to exceed the safety and quality controls required by the pharmacy board. Your pet's medication is subject to a ten step verification process, ensuring that you receive exactly what your vet prescribes, every time.

Due to the large number of orders that we process, your medication is always fresh, with a minimal amount of time spent on the shelf. This helps to ensure that your pet's medications are always at their most effective. All medications are stored under strict environmental controls, ensuring optimal temperature and humidity for your pets medications.

If you purchased heartworm preventative from PetCareRx, and your pet contracted heartworm while on continuous use of the heartworm preventative on a monthly basis, you may be eligible for treatment reimbursement.

You must provide proof of a negative heartworm test completed within 9 months prior to you starting your medication purchased from PetCareRx.We will also need confirmation of current heartworm test showing positive results.Upon evaluation of your case, PetCareRx will reimburse for the cost of your pets treatment of heartworm.Reimbursement is limited up to $700.00 per pet.

If you purchased Flea and Tick treatment(Frontline, Advantage, K9 Advantix, Program, Capstar) from PetCareRx and you have somehow found indication that the treatment may have failed, then our guarantee will apply.

If your pet becomes infested with fleas and / or ticks while using flea and tick treatment, PetCareRx will work to provide a one-time alternative to resolve your issue, or refund you for the cost of the treatment you purchased.