Ordering & Shipping

Placing an order with PetCareRx is as easy as 1-2-Done!
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Phone: 1-800-844-1427
Fax: 1-866-204-6773 *Please note: If you have an emergency situation, please contact your local veterinarian immediately.


52 Merton Avenue
Lynbrook, NY 11563


Talk to us through Live Chat , or email us at customerservice@petcarerx.com or info@petplus.com for PetPlus related issues/inquiries.

Customer Service Hours

1-800-844-1427 MON-FRI: 8AM-8PM EST


The Shopping Cart

To view your shopping cart, click the 'Cart' button at the top right portion of your screen. To add items to your cart, simply select an item you want and click 'add to cart' on the product page. Once in your cart, you can modify the quantity of the items you have added, remove items, enter coupons and discounts, and select your shipping type.

Completing Your Order & Checkout

Once you have reviewed the items in your cart, click the 'Proceed to Checkout' to begin the quick and simple process of checking out and placing your order. You will be asked for some contact and billing information. If you are placing a prescription order, you may be asked to enter some information about your pet and veterinarian so we can ensure the accuracy of your prescription order. Next review your order, make sure everything is correct, and click 'submit'. Print the receipt for your records. We will also e-mail you a copy of your order to keep for your records.

Accepted Payment Methods

We accept Visa, MasterCard, American Express, Discover, and now PayPal. We also accept personal checks and money orders via mail. Please make all checks and money orders payable to 'PetCareRx Inc.' and send them to PetCareRx, 52 Merton Avenue, Lynbrook NY 11563.

Shipping, International Orders and Policies

Policies What good are low prices, a wide selection, and knowledgeable service without quick shipping? Orders of in-stock, non-prescription items placed before 2pm EST will usually ship the same day. Please be advised prescription medications will be shipped upon your veterinarian's approval. You should expect any order shipped via Standard shipping to arrive at your door within 3-7 business days. Standard orders are shipped via UPS or USPS. Standard Shipping is $5.99, UPS 3 Day Select is $19.99, and UPS Next Day Air Saver is $24.99. Orders over 60lbs will be shipped Ground at carrier rates based on weight. Please note that prescription items with expedited shipping will not ship until the prescription is approved. Free shipping offers are applied after discounts and PetCareRx Points Usage.


  • PetCareRx does not ship internationally. We ship to the US and its territories.
  • Standard Shipping will be free on all orders over $48 (after any discounts/coupons applied) and less than 60 pounds.
  • Standard Shipping rate of $5.99 will be applied to all orders below $48, waived for PetPlus members.
  • Orders over 60 pounds and orders outside the lower 48 states are shipped ground at current carrier rates.
  • PetPlus members outside the lower 48 states will be charged shipping at these rates.
  • Additional charges may apply to both PetPlus and non-members for temperature-controlled items.
  • Orders placed for pet food will be shipped within the next business day.
  • PetCareRx does not ship on Saturday, Sunday, or carrier-defined holidays.
  • You must have a street address for delivery. Pet food cannot be shipped to an APO/APE or PO Box, since UPS is used for delivery.
  • If you order pet food along with other items, please be aware that you will receive your pet food order in a separate shipment. You will not incur additional shipping charges.
  • Vaccines are shipped Next-Day, but orders placed on Friday, Saturday, or Sunday for vaccines will not ship until Monday.

If an item is subject to sales tax in the location to which the order is shipped or in which the item is purchased, tax will generally be calculated on the total selling price, after all discounts, for each individual item in accordance with applicable tax laws.

Alabama Customers: Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010833410.