Shipping, International Orders and Policies
What good are low prices, a wide selection, and knowledgeable service without quick shipping? Orders of in-stock, non-prescription items placed before 2pm EST will usually ship the same day. Please be advised prescription medications will be shipped upon your veterinarian's approval. You should expect any order shipped via Standard shipping to arrive at your door within 3-7 business days. Standard orders are shipped via UPS or USPS. Standard Shipping is $5.99, UPS 3 Day Select is $19.99, and UPS Next Day Air Saver is $24.99. Orders over 60lbs will be shipped Ground at carrier rates based on weight. Please note that prescription items with expedited shipping will not ship until the prescription is approved.
Free shipping offers are applied after discounts and PetCareRx Points Usage.
Standard Shipping will be free on all orders over $48 (after any discounts/coupons applied) and less than 60lbs. Standard Shipping rate of $5.99 will be applied to all orders below $48, waived for PetPlus members. On orders over 60lbs and on all orders outside the lower 48 states, Ground Shipping is used and based on current carrier rates. Orders over 60lbs will receive applicable carrier shipping rates, shipping is waived for all PetPlus members. Additional charges may apply for refrigerated items, to which PetPlus Members may receive an additional discount.
- Orders placed for pet food will be shipped within the next business day.
- PetCareRx does not ship on Saturday, Sunday, or carrier-defined holidays.
- You must have a street address for delivery. Pet food cannot be shipped to an APO/APE or PO Box, since UPS is used for delivery.
- If you order pet food along with other items, please be aware that you will receive your pet food order in a separate shipment. You will not incur additional shipping charges.
- Vaccines are shipped Next-Day, but orders placed on Friday, Saturday, or Sunday for vaccines will not ship until Monday.