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Get the answers you need to commonly asked questions about using PetCareRx

Q I forgot my password, what should I do?


No problem, simply click on “Sign In” and select the “Forgot password” option, enter the email address associated with your account and we’ll send you an email with a temporary password.

Q How to I change my password?


After signing in, click on "Orders | My Account" in the utility bar on the top of your screen, then choose "Account Information" from the blue "MY INFO" menu bar. Then click the blue pencil icon next to the password field. Alternatively, Click Here after signing in to go directly to that page.

Q How do I order my pets prescription medications?


As a verified .Pharmacy pharmacy (a program of the NABP), we can dispense your pets prescriptions with a veterinarians authorization. During checkout of your order placement our step 4 process will request your veterinarians contact information for authorization purposes. A drop down menu will allow you to select an option for PetCareRx to contact your veterinarian for approval or if you have a written prescription you may mail the original signed copy to our pharmacy located at:

Pharmacy Department
52 Merton Ave.
Lynbrook, NY 11563

If you choose to mail it in, please include your order ID on the prescription so that we may link it to your order. Once your order is placed it will be on hold for 7 days to allow time for us to receive the prescription. Once the approval has been processed, your order will be shipped and delivered within 3-7 business days.

Q Where is my order? How can I track my orders?


Your pets are important to you, so you need to know when their medications, toys, and treats are going to arrive. Tracking your order at PetCareRx is easy. Simply click on the “Orders” in the top toolbar on your screen and either login to view your “order history” or enter the order number if you do not have an account with us.

Q Why am I being charged Sales Tax?


To increase customer convenience, we have partnered with over 60,000 pharmacies across the United States (e.g., CVS, Walgreens, or Walmart). Our customers can now choose to either have their orders delivered to their doorstep or to pick up their prescriptions from a neighborhood pharmacy. As a result of these partnerships and local tax regulations, some of your items may be subject to sales tax. If an item is subject to sales tax in the location to which the order is shipped or in which the item is purchased, tax will generally be calculated on the total selling price, after all discounts, for each individual item in accordance with applicable tax laws.

Q Is PetCareRx a licensed pharmacy?


Yes. PetCareRx is a licensed pharmacy in all 50 states, and we dispense the same EPA & FDA approved medication as your veterinarian. We are always staffed by multiple licensed pharmacists, and have the most technologically advanced pharmacy systems available to ensure the accuracy and safety of your pet's prescription.

Q Do you accept returns?


At PetCareRx your satisfaction is guaranteed. If you aren't happy, we aren't happy. If for some reason you are not satisfied with your order or an item, you can return it within 30 days for a refund. Click here to see the full details of our return policy.

Q How do I cancel an order?


If you need to cancel an order, please call us toll free at 1-800-844-1427 as soon as possible. If your order has yet to ship, we can cancel it free of charge. If your order has already shipped, it will be subject to our return policy. Click here to see the full details of our cancellation and return policies.

Q How do I order refills?


Ordering refills with PetCareRx is as simple as 1-2-3! If you have placed an order with PetCareRx in the past, you can simply log into your account, click on the “refills” area, and add items straight to your current shopping cart.

Q How do I dispose of medicines if they are no longer needed?


If you have any cat medications or dog medications that you no longer need, please follow the FDA guidelines on how to dispose of medicines.

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