After trying all the typical brands we see so often, with very little improvement, I decided to try a completely different brand and application. This tear and dried eye crust remover works beautifully! My dog is 14 and has very watery eyes now. Her fur is white around her eyes and the drainage dries and crusts all around her eyes, making her fur tight and pulled in the crusties. I wipe them throughout the day but needed some serious assistance trying to loosen the dried drainage and tear stains. The advantage with this product is your wipes/cotton/soft cloth never dry out because it comes in liquid form, not pre-soaked pads that always seem to dry out or not have enough moisture to work well. The instructions on this product say to hold the saturated cotton or cloth on the dried parts to loosen them, THEN wipe away debris and stains. It works so well and my sweet girls’ eyes look so much better every time I use it. It’s very safe around the eyes, so no worries about holding the damp material next to the the tear duct (not on top of the eye or tear duct!) She normally hates getting her eyes wiped but this product must soothe the skin underneath the dried tears because she sits still while I let it soak into her fur and she honestly looks relieved when we’re done! I’ll never go back to the Angel Tears, etc products now that I’ve found this one that not only works on stains but eases the tightened skin caught in the dried drainage!