Ordering Refills

Ordering refills with PetCareRx is as simple as 1-2-3! If you have placed an order with PetCareRx in the past, you can simply log into your account, view your past orders, and add items straight to your current shopping cart.

Returns

We proudly stand behind all our products. At PetCareRx.com, we are not happy unless you are 100% satisfied. You can return any product purchased from us within 30 days of the order date. In order to make the return process as smooth as possible, please read the following procedure carefully.

1. You should email us at customerservice@PetCareRx.com, or call us at (800) 844-1427 and request a return code. Please provide an explanation of why your product needs to be returned.
2. Return items using the address on the packing slip. If you no longer have the packing slip, please write your name, order number, address, return code and contact information on another piece of paper and attach it to the box. Anything you return should be either unopened or in otherwise new condition to ensure that you're eligible for a full refund.
3. We will contact you with details of your refund, once we receive and process the returned item. Please note that we refund shipping costs only if the return is the result of our error, and the entire order is returned. PetCareRx.com will only process returns and refunds for items purchased at PetCareRx.com.

Note: Due to general health considerations, we regret that there can be no returns on vaccines, medication or embroidered products. Also, all returns are subject to a 15% restocking fee.

Pet Food Returns

Open or partially used pet food is not accepted for return or refund unless a problem exists with the quality of the product. As PetCareRx does not specifically formulate for consistency of pet food, including odor (smell), color, taste or other factors related to the production of the food items, these factors would not be grounds for return of opened or partially used food products.

PetCareRx will do our best to ensure customer satisfaction, so please contact us if you have any concerns about the product delivered to you.

PetCareRx will accept returns within 30 days of the delivery date.

Cancelling an Order

If for some reason you need to cancel an order, please call us toll free at 1-800-844-1427 as soon as possible. If your order has yet to ship, we can cancel it free of charge, no questions asked. If your order has shipped before you call to cancel, you will need to request a return and your order will be subject to our return policy. To learn more about our return policy, see above.