You are Here: Home Customer Service Refills & Prescriptions

Whether you need a new prescription or just a
refill, we'll make sure your pet is always covered.
We'll take care of your prescriptions so you can take care of your pets.


Internet convenience, licensed pharmacy safety

Here's how it works
  • Choose new Rx items or refills, add to cart.
  • Answer a few questions about your vet and pet at checkout (this is quick and painless, and we remember it for next time).
  • Contact your vet or look up your refill.
  • Use a 10-step verification process to make sure your order is right and safe for your pet.
  • Ship it to you ASAP.
  • Add double Points to your account, for future savings.

Contact Us

In The Office:

Toll Free: 1-800-844-1427
Fax: 1-866-204-6773
Live Chat

In The Pharmacy:

Toll Free: 1-800-844-1427
Fax: 1-866-204-6773

By Mail:

PetCareRx.com
52 Merton Avenue
Lynbrook, NY 11563

Through Our Website:

Fill out our web form with any
questions or comments you have
for us. We love to hear from our
customers. Or, talk to us through
Live Chat

Customer Service Hours

Office Hours EST:*

Monday — Friday: 7AM - Midnight

Saturday: 9AM - 9PM
Sunday: 9AM - 5PM

Pharmacy Hours EST:*

Monday — Friday: 9AM - 5PM

*We are closed on Thanksgiving, Christmas, and New Years.