You are Here: Home Customer Service How Online Pharmacies Work

Think of PetCareRx as your
pet's personal pharmacy,
just a phone call or a click away.

  • Find an Item

    Our goal is to make your shopping experience as easy and hassle-free as possible. There are two easy ways to find products on PetCareRx.com. You can browse for products with our easy to use menu system, located at the top of your screen, or you can use the search box at the top of the page. Simply type in what you are looking for and click 'search', and we will do the work for you! If you can't find what you are looking for, click here for live help or call one of our pet specialists toll free at 1800-844-1427.

  • Ordering a Prescription

    Ordering a prescription item with PetCareRx is as easy as ordering over the counter medication. Simply choose the medication your pet needs, enter your pet's information and your veterinarian's information, and we do the rest. Our pet specialists will contact your veterinarian's office and obtain the prescription for you, saving you time, money, and aggravation. We will ensure that your pet gets exactly what your vet prescribes.

  • Registering & Creating a Profile

    Registering and creating a profile is fast, easy, and will help save you time and money. To register now, click on 'New Account', located in the top-right corner of this page, and select Create An Account on the right side of the page. Creating an account gives you the benefit of easy refills, PetCareRx Points rewards, special offers and discounts, and much, much more.

  • Typographical Errors

    Thank you for your notifications and corrections for the mis-spellings of any product descriptions or pricing on our website. We are not responsible for these typographical errors, and there could be instances where our prices could be different than as marked on the website.

    We are constantly working on improving our website and performance. We are not responsible for any system errors that give out additional discounts, and apologize for any inconvenience caused.

Contact Us

In The Office:

Toll Free: 1-800-844-1427
Fax: 1-866-204-6773
Live Chat

In The Pharmacy:

Toll Free: 1-800-844-1427
Fax: 1-866-204-6773

By Mail:

PetCareRx.com
52 Merton Avenue
Lynbrook, NY 11563

Through Our Website:

Fill out our web form with any
questions or comments you have
for us. We love to hear from our
customers. Or, talk to us through
Live Chat

Customer Service Hours

Office Hours EST:*

Monday — Friday: 7AM - Midnight

Saturday: 9AM - 9PM
Sunday: 9AM - 5PM

Pharmacy Hours EST:*

Monday — Friday: 9AM - 5PM

*We are closed on Thanksgiving, Christmas, and New Years.