The Shopping Cart

The Shopping Cart is where the items you choose to buy are located and stored before you checkout. To view your shopping cart, click the 'My Cart' tab on the top right portion of your screen. To add items to your cart, simply select an item you want and click 'add to cart' on the product page. Once in your cart, you can modify the quantity of the items you have added, remove items, enter coupons and discounts, and select your shipping type.

How to Complete Your Order

Once you have selected the items you want to purchase and added them to your cart, you can complete your order. Once you have reviewed the items in your cart, click the 'Proceed to Checkout' to begin the quick and simple 3-4 step process of checking out and placing your order. You will be asked for some contact and billing information. If you are placing a prescription order, you may be asked to enter some information about your pet and veterinarian so we can ensure the accuracy of your prescription order. Next review your order, make sure everything is correct, and click 'submit'. Print the receipt for your records. We will also e-mail you a copy of your order to keep for your records.

Accepted Payment Methods

We accept Visa, MasterCard, American Express, Discover, and now PayPal. We also accept personal checks and money orders via mail. Please make all checks and money orders payable to 'PetCareRx Inc.' and send them to PetCareRx, 52 Merton Avenue, Lynbrook NY 11563

Order Confirmation & Tracking

Once your order is complete, you will see a receipt on your screen that you can print. We will also e-mail you a receipt confirming your order. Once your order ships, you will receive a shipping confirmation along with a link to track the progress of your package. You can check the progress of your order anytime by visiting PetCareRx.com and logging into your account.

International Orders & APO/FPO Addresses

Currently we cannot ship prescription orders outside of the United States, but we are able to ship all other orders internationally. We do ship both prescription and non-prescription orders to APO/FPO addresses.

Shipping Policies. Methods, and Rates

What good are low prices, a wide selection, and knowledgeable service without quick shipping? Orders of in-stock, non-prescription items placed before 2pm EST will usually ship the same day. Please allow 24-48 hours for prescription order processing. You should expect any order shipped via standard shipping to arrive at your door within 3-7 business days. Standard orders are shipped via UPS or USPS. All Next Day and Second Day orders are shipped via UPS. Standard shipping is $5.99, Second Day shipping is $17.99, and next day shipping is $23.99. Orders with line items over 35lbs total will be shipped Ground shipping at rates based on the accumulated weight. Please note that prescription items with second/next day shipping will not ship until the prescription is approved first.

Orders shipping to Hawaii, Alaska and New Mexico can take up to 10 business days to get to destination.

Price Matching

We offer great savings to our customers with Free Standard Shipping on orders over $49*. If you find a lower price excluding shipping on an identical product from a fully licensed Vet-VIPPS certified pharmacy PetCareRx will match that price. This offer is only good at the time of your order, and does not apply to orders that you have already placed.

In order to take advantage of this offer, please contact one of our pet specialists at 1-800-844-1427 and tell them where you have found your item for less. Upon confirmation that they are a Vet-VIPPS certified licensed pharmacy, selling EPA and FDA approved medications and are licensed in all 50 states, we will gladly match the price.

Price-match products are not eligible for additional special offers.